Shipping policy
How do I track my order?
Once your order has been processed and dispatched, you will receive an email containing your Tracking No. to track your package.
Please check the Tracking No. with the relevant courier service.
Should you have any inquiries, you can contact us at info@werloved.com
Do you ship to P.O. Box addresses
P.O. Box addresses are not accepted.
Shipping Rates
Shipping fee is determined by the total weight of the order. The confirmed shipping fee will be shown on the checkout page, which varies based on the location.
West Malaysia:
- First 1 kg = RM 9.00
- Subsequent kg = RM1.00
East Malaysia:
- First 1 kg = RM 19.00
- Subsequent kg = RM 7.00
Shipping Time
We aim to deliver all orders within 5-7 working days after payment is approved. However, we are unable to guarantee that all orders will be delivered within the stipulated time frame.
All orders placed and confirmed by 0900 (GMT+8) will be processed on the same day. Orders placed and confirmed after 0900 (GMT+8) on Friday, Saturday, Sunday and Public Holidays will be processed on the next business day. Deliveries are made from Monday - Friday, excluding Saturdays, Sundays and Public Holidays.
What happens if I require a redelivery?
In the event that you haven’t received / were unable to receive your order after the delivery time frame, kindly reach out to us via
- Email : info@werloved.com
- Whatsapp : +60-123393920
- Instagram / Facebook : @Werloved.official
